Please see below for our installation video. If you'd like a copy of the manual that came with your charger, please click here.
Q: Does this support Qi fast charging?
No; the iPhone don't support the fast-charging Qi standard, and while some of the Android phones do, it increases the power need and size of the mount. In reality, most Qi Chargers provide a slower charge than a cable connection, and this is true of our charger. If your phone is being used for something like Waze, or Maps while on the charger, think of this as more of a charge-maintainer. Consider bundling with our USB charger which supports QuickCharge 3.0 Technology, which will further improve the charge rate, but it'll still not be as fast as a cabled-connection. The best way to improve the charge rate is to have nothing covering the back of your phone, and ensure you line-up the Qi element on your phone with the charger - this can make a huge difference. Generally, for most phones the Qi charging element is dead-center, as can be seen below on the iPhone X & 8 x-ray photos:
Q: Are silicone-backed cases compatible?
A: It's impossible to test every case, but almost certainly not for silicone cases, since very little sticks to them. The key is either free-access to the back of the phone, or a shiny case, such as a TPU plastic case. If you have a case with more of a satin or matte finish (i.e. a leather case), then there's a clear sticky disk included in the package that'll help ensure it'll work.
Q: Can I damage the trim when hiding the USB cable?
A: Not as long as you're just a little careful, and do not use any metal tools. The trim on S & X - ahem - isn't 'tight', so it's very trivial to hide the USB cable, which we've selected due to it's very thin profile.
Q: How do you pronounce Qi?
A: Like "Chee". Not "Key". People will look at you thinking you're slightly pretentious, but it is the right way. Haters gonna hate.
Q: Should I choose the left or right mounted version?
A: It's totally up to you. We prefer the right-mounted option on our left-hand drive S, as it's not obscured by the steering wheel, and the opposite would be for a right-hand drive car (you'd mount the Qi Charger on the left side of the center screen). All you're really choosing is the orientation of the USB cable, so if you change your mind when you get it, it's not the end of the world, the charger takes any standard micro-USB cable.
Q: Will this work as a regular phone mount for non-Qi phones?
A: Absolutely! As long as the phone/case has a shiny back that the suckers will like, then there's no issue, and you'll be future-proofed for your next phone too!
Q: I can't get my phone off the mount!
A: Give it a gentle twist. If you are using a TPU case (slightly flexible, softer case), then for the first few days it will stick very, very well. Please take a little care when removing your phone, as too much force might damage the micro-suction surface. After a few days, it'll reduce slightly, and you'll instantly get a feel for the right amount of pressure to apply. It's obviously a different experience to using a magnetic mount, but the Qi Charging prevents the use of a metal plate, and we actually prefer this option overall; if anything the hold is quite a bit stronger.
Q: I can't make my phone stick!
A: Ensure the surface being attached to the mount is smooth and glossy. If it is, then your micro-suckers are all dusty. Just use one of the included dust-removal stickers, or some scotch tape, and it'll be as good as new!
Q: What is this micro-suction magic you speak of?
A: you can read more about it here. It's been around for years in various forms, but this is a great application for it.
Q: The USB Cable isn't long enough?
A: that probably means that it's run along the wrong side of the trim clips. The side of the center console trim comes away fairly easily by simply grasping it with two hands, and pulling it away. The clips are metal, so will not break.
Once you've released the clips, run the cable inside the clips. These pictures show the approximate run of the cable:
Once complete, just 'thump' the trim back on.