At the heart of this small business are Tesla enthusiasts who just wants to make the world an even better place for other Tesla owners. It's really that's simple. On the basis we're generally like-minded individuals, we trust our Customers, and want to make the purchasing experience really easy. To that end, there are no terms and conditions; if you're not happy with your order, or there's some other problem, even if it's outside of our control (hello, USPS!), we'll make it right, no matter what. Period.