We try to make this really easy. The Support Widget is your best friend, it's at the bottom of every page and looks like this:
Starting here will provide suggestions to the normal questions we see, but if they don't help, just hit the 'Contact Us' to open a ticket. We use Zendesk for our ticket, it's awesome, and helps us stay organized.
If it's easier, you can also text us - the number is +1 817 799 6599. This can be convenient if you're working on an accessory, and need to send a quick picture.
We don't provide a phone number. There's a few reasons for this:
- Although we could just outsource calls to a contact center, we don't want to, as all they're going to do is field the call, open a ticket, and we'll still end up replying.
- We'd much rather the first response to a ticket is qualified, friendly, and knowledgeable. Remember, we're Tesla owners, and everything we sell is based on what we think would be really useful, so we know our stuff inside and out.
- Many people rather deal with support issues via email or text.
Of course, if a phone call is needed to quickly resolve an issue, or just talk through something that can't be done over email, we're happy to call you.