We try to make this really easy. The Support Widget is your best friend, it's at the bottom of every page.
Starting here will provide suggestions to the normal questions we see, but if they don't help, just hit the 'Contact Us' to chat with us, or open a ticket.
We do not currently provide a phone number. There's a few reasons for this:
- Although we could just outsource calls to a contact center, we don't want to, as all they're going to do is field the call, open a ticket, and we'll still end up replying.
- We'd much rather the first response to a ticket is qualified, friendly, and knowledgeable. Remember, we're Tesla owners, and everything we sell is based on what we think would be really useful, so we know our stuff inside and out.
- Many people prefer to deal with support issues via email.
Of course, if a phone call is needed to quickly resolve an issue, or just talk through something that can't be done over email, we're happy to call you.
If you don't hear from us within 1 business day, then something is wrong; please check your spam/junk folder, as we reply to 99%+ of requests within a day; if you think we're ignoring you, we're not, we promise :-)
Comments
8 comments
To Whom It May Concern,
My order is #29575 which I ordered a Model 3 Front Red decal but I received a Back Black decal.
Would you please resend the correct one. Do I need to send back the wrong one?
Thanks
Lan Nguyen
949-521-3092
email: lanvnguyen@sbcglobal.net
Hi I placed an order for a set of interior black decals for my model 3 but have yet to receive my order. I paid $38.24. My paypal order # is 9EE24629YX069440A. Can someone please let me know the status of my order. Thanks
Please use the support link in this article for any order queries - thanks! (I created a ticket for your request, Brandon)
Hi
My order number is #48695, i order the wrong item and i need to send back for an exchange.
I sent many email via support, no respond, i even check my junk mail.
Can someone get back to me, my email me
Jack
Hi Jack, we did reply on the 23rd, with a return label. Please look for a reply from support@abstractocean.com, or search for ticket number 10275 (in your gmail account).
Hi, which color of the vinyl door handle trims, https://www.abstractocean.com/m3y-vinyl-door-handle-trims/, is closest to the chrome? Brushed titanium?
Can you check on the status of my order #AO177348 Please??? I get an error when I click on the link to track my order. I placed an order on 9/18 and have not received anything in the mail but my Order Status shows that my order has been "fulfilled".
marydvu@yahoo.com
I don't know if it's the redesign of your website but your instructions on how to "contact" doesn't seem to be up-to-date. I tried to ask a question in the "Chat" box but it's been 30 mins and no response. This is very frustrating.
I got a text message with a tracking number for my order yesterday and this morning my order is mysteriously canceled? I need a response asap. Also please provide a reliable way to contact someone in your company, thank you
Update: still waiting on a resolution. what is the link to the new website if this site is being retired?
Last update: Sorted, my tracking number was changed and the notification went to spam.. finally found it, thanks
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