We accept payment via most credit cards, together with PayPal, AmazonPay, ApplePay and GooglePay.
If your payment fails to go through, there's unfortunately nothing we can do about it, as all of the processing is handled by the third-party merchant, and their payment decision is based on the information provided by your credit card company. However, nearly all payment issues are due to one of the following issues:
- Address mismatch. Please check your billing address matches that on file with your credit card company. due to our fraud protection, the transaction will always fail if it does not match.
- Card Restrictions. All payments made to Abstract Ocean will process in the USA. Some credit cards have geographic restrictions limiting international transactions, so please check with your credit card company that this is not the case.
- Suspected Fraud. This can be for any number of reasons, including multiple purchase attempts, or anything that could be flagged as suspicious activity by your credit card company.
If you experience any issues, you are the only person authorized to call your credit card company for the explanation; they are not allowed to provide the information to us. Often they can fix the issue immediately, and you'll be able to re-try the order. The other option is to use a different card/payment method.