March 25: All international deliveries may experience some delays. This is due to many airlines suspending the majority, or all, of their flights, which are also used for cargo. DHL & UPS have their own fleet, and other contingency plans, but with the situation changing on an hourly basis, it's inevitable that delays are occuring. However, shipping to all countries is still allowed.
COVID-19 is now having a dramatic impact on all of us. First, we hope you and your families are keeping safe and well.
In terms of our own operations, we are a family-run business, we're well, we have ice cream & wine, so everything is continuing normally. We're taking the recommended precautions to ensure our wellbeing, and cleanliness of our working environment. As always, you can trust that any order you place will normally ship within one business day.
As you would expect, we are starting to see shipping delays for some countries, particularly those that have closed their borders, and/or have implemented measures to limit mobility within the country. Shipping/logistics is regarded as a critical service, so aside from some delays your order will still be delivered. Many carriers are suspending the need for a signature to confirm delivery, as this helps limit person-to-person contact. Because of this, please ensure you enter a good contact number when checking out - this is only used by the carrier to contact you in the event of an issue.
The WHO and the CDC have stated there's very little risk of catching COVID-19 by touching cardboard or other shipping materials. Out of an abundance of caution, we've treated our warehouse with an electrostatic spray used for disinfecting and sanitizing surfaces, in addition to our regular cleaning routine.
Like all of us, we continue to monitor the situation and act accordingly. As with many small businesses, this is a challenging time, and we very much appreciate your continued support.
Reach out to us via the support widget on the site if you have any questions or are just hanging around bored and want to say hi! Otherwise stay safe, look after those around you, and enjoy your Tesla, and not needing to visit a gas station during these uncertain times.