August 2020 Update
The impact of the COVID-19 is still among us and here in Texas, it's become even crazier. We still ship almost everything within 24 hours, but, carriers are really struggling. The huge backlog of lowest-cost international orders is getting caught up as commercial flights have picked up! But it's still vastly behind schedule.
- UPS (Ground, 3 day, 2 day, Next day): Overall things are moving as expected, though some shipment might arrive a day later than expected. UPS has also suspended service guarantees, so the estimated delivery date is not set in stone and refunds are not provided for missing the ETA.
- Lowest Cost: We generally use USPS for our lowest cost option. Due to staff shortages, overtime bans and political fiddling, USPS is seeing vastly increased volumes with less staff. The result is often a missed scan, and a delivery that's several days later than it should be. Even if you do not see a scan on your shipment, we did ship it, and it is on its way.
- Expedited (DHL & UPS): Little-to-no issues; DHL typically delivers in 3 days, UPS 5 days. We've reduced DHL pricing to 25% less than cost to encourage use of it if this is a rushed order.
- Lowest Cost: This is a UPS service that uses the national postal carriers for the international leg and local delivery. Normally our hub is Chicago, but we switched to the New York hub to speed things up! A handful of counties have still no airlift available meaning there's no air capacity for postal packages, in which case it will travel by sea, but this has thankfully now become the rare exception. We recommend you use DHL (they have their own planes, so are not impacted), if you are in a hurry for your order.
COVID-19 is now having a dramatic impact on all of us. First, we hope you and your families are keeping safe and well.
In terms of our own operations, we are a family-run business, we're well, we have ice cream & wine, so everything is continuing normally. We're taking the recommended precautions to ensure our well-being, and cleanliness of our working environment. As always, you can trust that any order you place will normally ship within one business day.
The WHO and the CDC have stated there's very little risk of catching COVID-19 by touching cardboard or other shipping materials. Out of an abundance of caution, we've treated our warehouse with an electrostatic spray used for disinfecting and sanitizing surfaces, in addition to our regular cleaning routine. Our employees are screened daily, and PPE is available for use where social distancing is not possible.
Like all of us, we continue to monitor the situation and act accordingly. As with many small businesses, this is a challenging time, and we very much appreciate your continued support.
Reach out to us via the support widget on the site if you have any questions or are just hanging around bored and want to say hi! Otherwise stay safe, look after those around you, and enjoy your Tesla, and not needing to visit a gas station during these uncertain times.